Frequently Asked Questions

Consider partnering with CCRx if prescription deliveries are not arriving or arriving late; if medical forms are incomplete or late; if prior authorizations are delaying therapy; if your monthly pharmacy bills are too high; if your pharmacy does not follow up with your doctor for new prescriptions and refill requests; if refill orders are not filled on time; if your pharmacy does not communicate issues with your nurses and med coordinators; if you do not have a dedicated pharmacist assigned to your account; or if client service ignores your complaints or issues.

We provide secure and convenient care for your residents. Using a wide variety of techniques and programs, we help ensure the accuracy of your residents' pharmaceutical needs. We were the first pharmacy to use the Code Amber Alertag, which allows medical providers to access vital information during emergencies. We also use WebConnect, a secure network that connects our pharmacy and your site, so you can submit refills for the next or same day, reduce misplaced or faxed refill orders, and view resident summary statements for billing and pricing.

Yes. Our staff is certified to provide on-site immunization for residents age 18 or older, and we can set up vaccine clinics to protect your staff and residents. We offer influenza, pneumonia, meningitis, shingles (Shingrix), RSV, and COVID-19 vaccines, and we work with you to bill Medicare, Medicaid, and other private insurance directly. Quite often there is no cost to the resident.

We have developed programs to increase pharmacy literacy among your site's staff through affiliations with health care education centers and experts. Our staff includes accredited HIV, diabetic, and asthma educators who provide on-site training. We also offer continuing education courses, credentialed alcoholism and substance abuse counselor (CASAC) training, and Cardiopulmonary Resuscitation (CPR) courses that can be scheduled at your site regularly.

Our committed delivery team delivers 7 days a week, 365 days a year. To ensure accuracy, every scheduled delivery includes consolidated delivery sheets listing the resident name, the medications being delivered, and the quantities. If an emergency or medication question occurs after we have closed, an on-call consultant pharmacist is available 24 hours a day, 7 days a week.

We offer a consultant pharmacist who is on call and available to answer questions and dispense any medications needed for your residents in case of emergency. This service is available 24 hours a day, 7 days a week.

A pill card uses a simplified, visual way to show all the medications a particular resident needs to take on a regular basis, at certain times. The cards use colorful pictures and simple phrases for each medicine to show when and how to take each type of medication, so accuracy can be achieved and confirmed with minimal worry.

For the convenience of our clients, we offer over 5,000 surgical and medical items that help improve the well-being of individuals living with chronic conditions and disabilities. Use can be temporary or permanent, so we offer the convenience of renting or purchasing the item as needed. We also offer equipment repairs to medical and surgical items, and we bill most insurances, including Medicare and Medicaid.